- Booking Confirmations
- Cancellations & Refunds
- Travel Insurance
- Service Providers
- Credit Card Surcharge
Your travel will be booked by Magnums Travel TAG 1450 (“us” or “we”), on the basis of the following terms and conditions.
The ticket(s) (“voucher(s)”) will be booked by us on your behalf with various Service Providers. Each Service Provider may have their own terms and conditions applying to your travel. It is important that you read the relevant and corresponding brochure for each of your bookings in order to understand all applicable terms and conditions. If you require additional information to that contained in the brochure then we recommend that you contact the Service Provider for further clarification.
Open tickets: You must book your travel dates in advance with the individual Service Provider as per details provided on your voucher.
Tickets with booked dates: It is your responsibility to ensure you redeem your tickets on the dates booked. If you wish to change these dates you must organise it with the Service Provider directly, with adequate notice. You must reconfirm all booked dates 48 hours prior to travel (minimum guide only) or in the manner stated on your voucher. If applicable, dietary requirements should also be confirmed at this time.
CANCELLATIONS and REFUNDS
If you cancel your travel, you must pay us a fee of 50% of the value of the travel that was booked on your behalf and cancelled (“Cancellation Fee”). In addition, if a Service Provider charges us for the cancelled travel you must also pay us the amount that we are charged on your behalf by the Service Provider. It is therefore possible your cancellation fees could be up to 100% of the cost of the booking, regardless of whether travel has commenced (for example cancellations made within 24hrs of travel or certain flight bookings). The Cancellation Fee will apply in all cases where a tour is able to run. For example, if you are unable to reach a tour due to an “act of God” (for example a road is cut off due to flooding) the normal Cancellation Fee will apply if the tour still runs in your absence or would have run but for your absence. If a tour or other travel service is cancelled by the Service Provider, we will refund you the full amount paid for the tour or other travel service. Every effort will be made to book you on a similar product.
Date and name changes at the request of the traveller (if and when possible) will incur a $30.00 fee per person and changes cannot be made within 24 hours of the tour departure time.
Dive Courses where you fail a Dive Medical test; or Skydives cancelled by the Service Provider within 3 days of booking due to weather, and a full refund will apply.
Whilst we normally attempt to process refunds swiftly, situations (such as natural disasters) may result in up to 30 days processing time, due to high volume.
We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. We can provide information to you about travel insurance should you require it. It your personal responsibility to purchase your own travel insurance to cover any liability which may be incurred to us or a Service Provider and other travel misadventures that you wish to be insured against.
We recommend that you source travel insurance with a low excess payment, to make claiming on cancelled tours worthwhile.
We endeavour to package tours that will meet your expectations. However, we take no responsibility for any matters that arise with regard to or during individual tours or arrangements with individual Service Providers.
We appreciate your feedback, whether complaints, compliments or suggestions. However, to the extent permitted by law we will not be responsible to you for any loss, expense or damage that you may suffer during any particular tour, accommodation or travel, no matter the cause. These matters are the responsibility of each individual Service Provider and you agree that you will not hold us liable in any such circumstance.
We endeavour to package the best value tours available at the best prices. However, we take no responsibility for price fluctuations arising from changes in the prices charged by Service Providers occurring before final payment. Accordingly, the price of your travel is subject to change until such time as you pay for the travel in full.
Many tours have extra costs and you should be aware that there may be added expenses. These expenses will differ for each Service Provider but some of the more usual extras are: EMC Tax, Stinger suit Hire, Luggage storage, Sleeping Bag Hire, Linen Hire, National Park Fee, Food, Insurance, Accommodation, Equipment Hire, Petrol Levy. We will alert you to extra costs to the extent reasonably practicable. However, you must also check with each individual Service Provider when you confirm your ticket.
All ticket/voucher/boarding pass reissues attract a $20 administration fee.
Transfers between tours may incur a $30 administration fee.
CREDIT CARD SURCHARGE (SERVICE CHARGE)
All payments made by credit card will incur a 1.5% surcharge to reflect the cost of fees charged for credit card transactions.
Reason for the surcharge
Magnums is charged fees when customers make payments by credit using MasterCard, Visa card or BPAY from a credit account. To ensure our customers receive the best value, Magnums have held their costs at a maximum 1.5%.
Calculating the surcharge
The surcharge will be 1.5% of the total price, this will be reflected in your online quotation (shown as SERVICE CHARGE) prior to your credit card payment being made.