FAQs
Where's Reception? Where do I check in?
Where's the Reception? Where do I check in?
Magnums Reception is on the main street of Airlie Beach (on Shute Harbour Road). We are situated under the Clock Tower. The Reception and check in area is between Magnums Hotel (pub) and the Livelife Pharmacy.
Check in is at 2PM.
Magnums Reception and Tour Desk is open daily from 8am to 8pm. We are closed Christmas Day. Our Reception team can be reached on 1800 624 634.
I have a question, how do I contact you?
Accommodation and Tours Queries
Magnums Reception and Tour Desk is open daily from 8am to 8pm. We are closed Christmas Day. Our Reception team can be reached on 1800 624 634.
If you require assistance after hours, please call 1800 624 634 or you may wish to speak to one of our friendly staff members when our Reception office opens in the morning.
Security queries
For security matters, please call our Security Contractor on 0417 641 164.
How to reach our team?
- 1800 624 634 or 07 4964 1199
- Enquire Online
- travel@magnums.com.au
- Live Chat on our website between 8am and 8pm
- In person, at Reception, 370 Shute Harbour Road, Airlie Beach QLD 4802 (under the Clocktower, between Magnums Hotel (pub) and Livelife Pharmacy.
- Through Facebook, Messenger, Instagram or Google
What time can I check in? What time do I have to check out?
- Check in is 2pm for all rooms.
- For double and twin rooms, check out is at 10am.
- For ensuite cabins/rooms, check out is at 11am.
- For the self-contained cabin, lucky you! Check out is 12pm.
Please note a late fee will be charged after check out time. A full room rate fee will be charged if guests have not checked out within 2 hours of check out time.
If you are planning on arriving after-hours, please make sure you let our team know as soon as you can so we can prepare a late check-in pack with your key, information and parking permit.
Will my room be serviced during my stay?
As we are a 3-3.5 Star accommodation, the rooms and cabins are not serviced on a daily basis.
If you are staying 7 days or longer and would like fresh linen and your room cleaned by housekeeping, please see Reception for a complimentary service. This service is normally available on the 4th day of stay and must be requested to Reception*.
If you are staying less than 7 days and wish to have your room serviced at any stage of your stay, please see our team at Reception. Please note that a room service fee applies*.
*Conditions apply. Subject to availability.
Fresh towels can be exchanged at Reception. Please note the used towels must be returned to get fresh ones. Extra towels can be provided - fees do apply.
I have an early flight to catch, can I check out early?
Of course! There is a key hole in one of the Reception doors to leave your key in if you are checking out before 8am. If you are unsure what to do, have a chat to our team the day prior to check out and they can help.
Can I come and stay with my kids?
We love kids, we do… however, Magnums is only suited to 18 and over travellers. All guests staying with us during “Schoolies Week” for example, must be 18 at the time of check in. ID will be required at check in.
Is parking available?
Yes, Magnums offers free parking to all our in-house guests. Private parking is situated a short distance away from the resort and is accessible from the back of the property, through a locked back gate. Parking permit and gate code are provided at check-in.
Your parking permit must be clearly displayed on the inside dash of your vehicle in order to avoid the possibility of a parking infringement notice being issued. This car park is only for registered guests of Magnums and is monitored by CCTV cameras.
How do I get there?
We know you know about Google Maps…. but in a nutshell, if you are driving, Magnums is situated 20 minutes off the Bruce Highway - look out for the Airlie Beach turn offs. We are 3.5 hours drive south of Townsville and 1.5 hours north of Mackay. If flying, a quick 1hr and 40 minutes flight will get you here from Brisbane. The airport is approximately 40 minutes drive.
Once in Airlie Beach, Magnums is hard to miss! We are situated in the heart of Airlie Beach, under the Clock Tower.
Is there a hotel shuttle service to/from the airport?
Magnums does not have a free shuttle service to the Whitsunday Airport. However, we can book your Airport transfers for you. Please give us a call 1800 624 634 with your flight details and we can organise this for you – easy!
What do I do with my linen and towels?
Please leave all linen and towels in your room when you check out. If linen and towels are missing from your room at time of check out, a fee up to $30 per missing item will be charged to your room account.
You are welcome to exchange used towels for fresh ones at Reception. Please note that you must return the used towels in order to get a fresh set of towels.
I'm so happy with my stay, where do I leave a review?
Magnums responds to all reviews so please make sure you let us know how your experience was!
One of our team members has gone above and beyond to help? Please make sure to mention their names in your review. (Pssssst.... we reward our staff when they receive a positive personal mention in our reviews...)
Any suggestions on how to make things better? Please let us know. Our team will send a in-stay survey when you check in, and a post-stay survey at the time of check out. This is the perfect opportunity to let us know what we can improve on, or to give us a 5 star feedback if everything is good!
You are welcome to leave a review on Trip Advisor, Google, or on the platform where you have booked your stay with.
Reviews are so important to us, as this is how we can continue to grow and improve, to give the best experience possible to all our guests and customers.
Click here to see some of our recent reviews!
I locked myself out, what should I do?
If you have locked yourself out of your room and our Reception is open, please come and see our team. However, if this happens after hours, please contact our after-hours number. Please be aware there will be a fee charged by our Security team at the time. Please make sure you always have your key with you when leaving your room or cabin, as the door will automatically lock behind you.
Is breakfast included?
Magnums Accommodation does not have a restaurant onsite. However, we have amazing kitchen facilities available for all guests and we are lucky to have a supermarket only a few metres away from our property! All rooms and cabins have a small fridge perfect to store some breakfast items too. Magnums is also centrally located, so we are close to all restaurants and cafes and dare we say… McDonalds is also just a minute away...! Come and see us at Reception, our team knows all the best spots where to have breakfast!
Or.... See the FAQ below on where to eat, the team at Whitsunday Menu can help, click here!
Where can I go and eat?
Airlie Beach is packed with breakfast, lunch and dinner options. With so many delicious food to choose from, picking the perfect restaurant can be tricky... So! This is where Whitsunday Menu comes in handy.
Visit their website by clicking here or scan the QR code below or on the sign on the fridge in your room, it's that easy.
Which restaurant delivers, which venues have live music... where are the best cocktails with the best view in town... it's all on the Whitsunday Menu website.
Cash or Credit?
A credit card is required when making a reservation. We accept Mastercard and Visa and Debit cards. No AMEX. And yes, we do accept cash as well.
Can I smoke in my room?
No – Absolutely, no smoking in the rooms. Your health and the comfort of all our guests is our priority. Breaching this rule will result in a cleaning fee of up to $200 being charged to your account. When smoking outside your room, please make sure your window and door are closed, to avoid smoke travelling inside your room.
Can I store my luggage while going on my overnight sailing trip?
Of course! Magnums luggage storage is available and can be booked with our team at Reception.
Are rollaway beds available?
Yes, but for certain room types only. This option is not available for double/twin rooms with shared bathrooms. It is also not available for the self-contained cabin or upstairs ensuite rooms. Fees apply and this option is subject to availability.
Can I bring a friend who is not a guest into my room? I'm planning on having a few friends over
Only registered guests may enter the room they have registered for. For your safety and that of your personal property, Magnums has a no visitor policy. Fees will apply for unregistered guests.
Magnums also has a No party policy. No refunds will be given in the event guests are required to check out early as a result of any security or property damage issues.
The news are mentioning the threat of a cyclone, where do I find the information on what to do?
Please refer to your Room sign, which is displayed on the wall in all rooms and cabins. This document includes our Cyclone procedure.
We also recommend you stay updated with the Whitsunday Regional Council Disaster Dashboard, by scanning the QR code below:
I want to do some washing but I have no change and no washing powder.
Our Reception team is prepared and we always have some $1 coins. Washing powder is also available at Reception. Please come and see us during Reception hours.
There is something not working or broken in my room, what should I do?
Please come and have a chat with our team at Reception. Our maintenance and housekeeping teams are on deck 7 days a week! We can assure you we will do our best to help!
I need a rental car, who do I reach out to?
Avis Car Rental in Airlie Beach is situated right next to Magnums Reception. Come and see them,
or click here to book online.
I have special needs, is Magnums suitable for me?
Magnums Accommodation offers private rooms with wheelchair access and disabled bathroom facilities. These are located in the 161 to 172 block. A wheelchair ramp also goes around the side of the building. Please contact our Reception if you have any special requests e.g. downstairs room and we will always do our best to help where possible!
I need help planning my trip!
Our experienced team of tour consultants would love to help you plan your holiday to the Whitsundays! Please contact us to see how we can help you create the perfect trip!
It is important for me to stay at an eco-friendly accommodation, is Magnums Eco certified?
Yes! Magnums is Eco certified for Nature Tourism with Eco Tourism Australia. Doing our part to keep the Whitsundays, Australia and the rest of the planet green is a priority at Magnums.
Did you know Magnums has been purpose-built in line with our Eco ethos since the start? When building, we maximised natural ventilation to bathrooms and toilets via breezeways and positioned buildings to avoid heat loads from the western sun.
Roof rainwater is also diverted into open rubble surface drains, that allow the water to soak the garden beds naturally.
During construction, Magnums used insulation materials in walls and roof to maximise energy efficiency. Ceilings and verandahs were constructed to let as much natural light in as possible. We also used renewable materials such as timber and we chose environmentally sensitive paint.
Magnums walkways are signed and designed to minimise disturbance to trees and vegetation within the property.
Magnums is also a partner in the EcoBiz and the Healthy Heart Reef programs. These accreditations and partnerships have definitely changed the way we do things, for the better and we are committed to continue this journey in the years to come.
I only have a few hours left in Airlie Beach, what should I do?
We can certainly help! If you have already checked out, please note that you must not re-enter our facilities as our resort is only for registered guests. However, our team can store your luggage for you for a few hours and we can certainly look into some amazing tours for you, even if you only have a few hours left. Have you thought of a jetski tour, Segway tour, or a sunset sail? Maybe we can give you a few of our secrets on where to find the best seafood platter in town or where the best coffee is… The lagoon is also a great place to hang out, with BBQ areas and sublime views of the Coral Sea. We know Airlie Beach better than anyone else so if you have any questions, our team is here!
I would like more info on the Conway National Park
Airlie Beach is the gateway to the Conway National Park and the Conway Ranges. Lush, with some unique flora and fauna, it should definitely be on your list of must-do's while in the Whitsundays!
The Conway National Park offers 75km of coastline, nested between Proserpine and Shute Harbour. It includes Swamp Bay, Mount Rooper, HoneyEater Lookout, Coral Beach, Cedar Creek Falls, and lots more.
Click here for more information on what to do, maps and resources and everything needed to explore a different side of the Whitsundays!
I have booked my tour with Magnums and now I can't remember what time pick up is!
That’s ok! Our team has most likely given you some travel documents with all the information needed. We are also open from 8am to 8pm every day so contact us or pop in and we will answer any question you may have. We are the experts at “Everything Whitsundays”.
Can I bring my pet?
Unfortunately, no. Magnums is not pet-friendly. We seriously looked into this option to become a pet-friendly accommodation, however, we were advised that the property is not well suited to the comfort and safety of accommodating guests travelling with pets.
Is there a pool in the resort?
There is no pool at Magnums, however, we are only metres away from the famous Airlie Beach Lagoon, complete with BBQ areas and plenty of space to have a swim! Magnums also has lots of shaded sitting areas throughout the resort to relax and enjoy the tropical surroundings. Have you seen our hammock and picnic area? Heaven!
Is Magnums COVID SAFE?
Yes! Magnums has been recognised as a COVID Clean practicing business. We have strong cleaning procedures in place and you can rest assured that we follow all Government Regulations and keep ourselves updated with the latest information. This is our promise to you. The safety of our guests and staff is our priority. All communications are displayed on our Notice Boards throughout the resort and available at Reception as well.
Quicklinks
Contact us
FREECALL: 1800 624 634 (within Australia) | +61 7 4964 1199 (International)
Magnums Unique Accommodation acknowledges the Traditional Custodians of the Land on which we work and live, and recognise their continuing connection to land, waters and community. We pay our respects to them and their cultures, and to Elders past, present and emerging.